Frimio and Premium Plus join forces to elevate customer experience solutions in the Nordics

We’re excited to share some great news

Frimio has officially teamed up with Premium Plus (a Zendesk Premier Partner), marking a new chapter for both companies as they expand into Denmark, Sweden, Norway, and Finland.

This partnership is all about bringing together two complementary strengths: Frimio’s local consulting expertise and Premium Plus’s hands-on implementation, both with strong Zendesk pedigree

What does this mean for businesses in the Nordics?

A partnership rooted in real-world experience

At Frimio, the belief is that delivering a great customer experience is about more than just using the right tools and technology. It’s about strategy, understanding the local market, and offering solutions that make sense for the unique needs of each business. By partnering with Premium Plus, Frimio combines consultancy services with technical expertise to offer an all-round solution.

Premium Plus has a proven track record of helping businesses implement effective customer experience solutions, while Frimio focuses on guiding businesses through the journey—from assessing the current setup to designing a strategy that works for specific goals.

When two forces join, they create something even bigger than what they could on their own.

With Frimio and Premium Plus collaborating, clients across the Nordics will experience faster time-to-value, a focus on long-term success, and a seamless journey from consulting through to implementation

- Julie Fosselius

Founder of Frimio

With every collaboration, we sharpen our edge. And the best partnerships blend ambition with execution. Together, we aspire to set the benchmark for Zendesk solutions across the Nordics

- Kurt Pinoy

CEO & Founder, Premium Plus

What does this partnership actually bring to the table?

Tailored advice and local expertise

Frimio knows the Nordic market and understands the nuances of businesses here. This partnership means businesses get the best of both worlds—strategic advice that’s aligned with the local context and the technical power to implement it effectively.

Seamless implementation

With Premium Plus on board, the strategies designed can be seamlessly turned into real, working solutions, a hassle free customer journey and and-to-end buying experience. From start to finish, businesses will have the support they need.

A focus on people

At the heart of customer experience is, well, people. Whether it’s the team or the customers, people drive the success of any solution. The partnership between Frimio and Premium Plus is rooted in the belief that businesses deserve not only the right tools but also the right advice. CX software buyers should have access to real, genuine consultancy based on experience and deep knowledge of what works.

Looking forward to what’s next

This partnership is about delivering more value to businesses in the Nordics. Whether businesses are looking to optimise their existing setup or take their first steps toward a better customer journey, Frimio and Premium Plus are ready to help them navigate the landscape of customer experience. We're here to guide businesses through the ever-evolving landscape of Customer Experience and help them make informed decisions that lead to long-term success.

With Frimio and Premium Plus working together, businesses can feel confident knowing that both the strategy and execution are in good hands.

Frimio and Premium Plus are excited and commited to bring our combined expertise to businesses and help them reach their customer experience goals.

Interested in learning more about how this partnership can benefit your business... feel free to reach out.

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