Frimio

Customer Experience Assessment


Identifying where you stand and where you could be.


A discovery and workshop based approach, engaging your team from customer service agents to CX leaders through workshops and interviews.


This collaborative approach helps us understand the nuances of your current CX maturity and setup.

We lay out an overview of findings, impact of current state and tailored recommendations. This might include adopting new technologies or optimising what you already have, always with an eye on integrating your efforts into a cohesive CX solution