Dixa is a SaaS Customer Service platform built around fostering genuine, real-time conversations. 

Conversational CX

Unlike more traditional systems, Dixa emphasises on conversational customer service, where every interaction feels personal and seamless across all channels

This holistic approach moves beyond ticketing and support queues, focusing on delivering value-driven customer experiences rather than only managing issues

Well-suited for SMBs and Consumer Brands

Dixa is particularly well-suited for SMBs and B2C brands that want to simplify their customer service operations

Its' scalable, easy-to-use platform offers a flexible solution that aligns well with fast-growing businesses looking for value without the complexity of larger, more rigid systems.

Zendesk is a leader in customer experience technology and as a comprehensive solution, Zendesk helps companies manage support, sales, and customer engagement across multiple channels

Over the years, Zendesk has expanded its capabilities through strategic acquisitions to ensure its platform remains versatile and adaptable to evolving business needs, making it especially suitable for larger or more complex operations.

With nearly a decade of experience as a Solutions Consultant at Zendesk, Frimio brings a deep understanding of the platform's capabilities and potential have helped 100s of businesses align cutting edge CX technology and SaaS solutions with their Customer Experience goals.

This experience brings unparalleled insight for Frimio’s customers, ensuring that they not only implement Zendesk effectively but also maximise its value

By leveraging both local expertise and hands-on knowledge of Zendesk, Frimio helps businesses create an efficient and customer-focused eco-system