Frimio

Helping Nordic brands uplevel their CX through SaaS solutions

Find and implement the best CX solution for your brand, while being supported and guided throughout your entire software buying and onboarding experience

Unite your teams, technology and strategies around a shared vision of customer centricity

CX excellence is a moving target!


Especially in the age of Bots and AI.... and navigating the landscape of today's CX technology whilst retaining what is unique to your business and brand, can be daunting


We're here to help!

Navigating the landscape of today's CX technology


In today’s CX, the race is on to break down silos, adopt AI and fully integrate emerging technologies


Connecting all the dots and choosing the right CX solution is more than just buying or implementing software... it's being enabled to make informed decisions, validated by proven solutions, finding comfort in change and embrace innovation


Whether it's starting fresh or reinvesting in your existing setup, Frimio helps CX leaders and buyers shed light on this journey, helping them invest in solutions that offers real value, is built for scale, future proof and empower everyone involved

Helping brands achieve their CX goals

Customer Experience Assessment

A deep dive into your current CX setup with a clear playback of our findings and actionable steps to enhance your CX ecosystem


Customer Experience Design

Strategically map out your customer's journey, your solution infrastructure and underlying tech stack to ensure every interaction aligns with your goals

Solution

Advisory

Tailored for businesses at a crossroads with their CX technology - whether it's a fresh start or re-investning in what you already have

HOW FRIMIO HELPS BUSINESSES UPLEVEL THEIR CX 

Customer Experience Assessment

Includes


  • CX Maturity Level Assessment
  • Stakeholder Interviews
  • Team Workshop
  • Process, Workflows and Tech Stack Audit
  • Solution Architecture Review
  • Recommendations Report
  • High Level ROI Analysis and Insights Gathering


Can include

  • High level Proposed Solution Architecture 
  • Solution Demo
  • Proof of Concept (POC)

always free

Customer Experience

Design

Includes


  • Customer Journey Mapping
  • CX Strategy Workshops
  • Design Prototyping
  • Solution Architecture Design
  • Customer Feedback Integration



Can include

  • Proposed Implementation Planning
  • Solution Design Demo
  • Assisted Proof of Concept (POC)


Solution

Advisory

Includes


  • Needs and Requirements Analysis (Discovery)
  • Solution Research
  • Vendor Evaluation
  • Proposed Solution Architecture Design
  • Solution Demo 
  • Decision Facilitation
  • Implementation Roadmap Creation
  • Integration planning


Can include

  • Managed Proof of Concept (POC) 
  • Managed Pilot


4 PILLARS OF CX SUCCESS 

Empower

Transform

Elevate

Excel

Empowerment

is the first step


On a transformational journey in Customer Experience, leverage the power of technology to empower people, not replace them.


Equip every team member with the tools, insights and mandate to make a real difference in the relationship with customers

Find comfort

in change


Digital transformation is not a challenge to overcome but an opportunity to grow and learn.


Create a culture where adaptation becomes second nature whilst amplifying what already works, allowing you to thrive during change

From established

to exceptional


Your transformation strategy has paid off and your transition from delivering reliable customer service to exceptional customer experiences is a huge shift


Continuously think, and re-think, differently about your own potential


A moving

target


Consistently deliver outstanding customer experiences, where technology, workflows, and customer insights align perfectly


It's not just about gaining a competitive edge, it's also about setting a benchmark that continually evolves