CX consultancy blending extensive domain knowledge with deep vertical expertise

Helping you find and implement the right CX solution for your brand, supporting and guiding you throughout the entire software buying experience

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Unite your teams, technology and strategies around a shared vision of customer centricity

CX excellence is a moving target!

Especially in the age of Bots and AI.... and navigating the landscape of today's CX technology whilst retaining what is unique to your business and brand, can be daunting

We're here to help!

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Navigating the landscape of today's CX technology

In today’s CX, the race is on to break down silos, adopt AI and fully integrate emerging technologies

Connecting all the dots and choosing the right CX solution is more than just buying or implementing software... it's being enabled to make informed decisions, validated by proven solutions, finding comfort in change and embrace innovation

Whether it's starting fresh or reinvesting in your existing setup, Frimio helps CX leaders and buyers shed light on this journey, helping them invest in solutions that offers real value, is built for scale, future proof and empower everyone involved

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Helping brands achieve their CX goals

Customer Experience Assessment

A deep dive into your current CX setup with a clear playback of our findings and actionable steps to enhance your CX ecosystem

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Customer Experience Design

Strategically map out your customer's journey, your solution infrastructure and underlying tech stack to ensure every interaction aligns with your goals

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Solution

Advisory

Tailored for businesses at a crossroads with their CX technology - whether it's a fresh start or re-investning in what you already have

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Services

Customer Experience Assessment

Includes*

CX Maturity Level Assessment
Stakeholder Interviews
Team Workshop
Process, Workflows and Tools Audit
Detailed Recommendations Report
High Level ROI Analysis and Insights Gathering

Can include

Solution Architecture Review
Solution Demo or Proof of Concept (POC)

*Free

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Customer Experience

Design

Includes

Customer Journey Mapping
CX Strategy Workshops
Design Prototyping
Technical Solution Architecture Design
Customer Feedback Integration

Can include

Implementation Planning
Proof of Concept (POC)

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Solution

Advisory

Includes

Needs and Requirements Analysis (Discovery)
Solution Research
Vendor Evaluation
Solution Demo
Decision Facilitation
Implementation Roadmap Creation
Integration planning

Can include

Solution Architecture Review
Proof of Concept (POC)
Pilot

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4 PILLARS OF CX SUCCESS

Empower

Transform

Elevate

Excel

Empowerment

is the first step

On a transformational journey in Customer Experience, leverage the power of technology to empower people, not replace them.

Equip every team member with the tools, insights and mandate to make a real difference in the relationship with customers

Find comfort

in change

Digital transformation is not a challenge to overcome but an opportunity to grow and learn.

Create a culture where adaptation becomes second nature whilst amplifying what already works, allowing you to thrive during change

From established

to exceptional

Your transformation strategy has paid off and your transition from delivering reliable customer service to exceptional customer experiences is a huge shift

Continuously think, and re-think, differently about your own potential

A moving

target

Consistently deliver outstanding customer experiences, where technology, workflows, and customer insights align perfectly

It's not just about gaining a competitive edge, it's also about setting a benchmark that continually evolves